The Consulate-General provides assistance to Singaporeans for the replacement of a lost Singapore passport.
Singaporeans who lost their passports while in China should go to the local police station (派出所) and to the local Entry-Exit Administration Bureau (出入境管理局) of your district to report the loss and fill out a lost passport form (护照报失证明). Singaporeans is required to bring this form to the Consulate-General together with two passport-sized photographs. The person concerned should also bring along documentary evidence of his/her citizenship, if available.
If he wishes to return to Singapore immediately, a Document of Identity(DOI) may be issued to him subject to the prior approval of the Controller of Immigration or through the Apply for Travel Document e-service. The Document of Identity will show the photograph of the bearer, his signature, date of birth and NRIC No. Alternatively, you may apply for a passport.
Upon collecting your DOI/ new passport, you are required to once again report to the Entry-Exit Administration Bureau (出入境管理局) to update your travel document details and application for an exit permit (processing time approximately 3 - 5 days depending on district)
Processing Time
1 working day (Document of Identity)
6 - 8 weeks (New Passport)
Important Notice
The use of a DOI is to facilitate Singaporeans returning to Singapore and not to be use as a travel document to a third country. When returned, Singaporeans will need to surrender their DOI at the checkpoint and apply for a new passport.
Address:
Visa Office for Foreigners
Division of Aliens & Exit-Entry Administration
Address: No.155 Jie Fang Nan Lu,Guangzhou
Contact no:86 (20) 96110110
Complaint Call: 86 (20) 83111000